SureFit Guarantee is Thai Shades way of telling you how much we care about your satisfaction of our products. With our SureFit Guarantee, we will insure up to 1 blind from your order against incorrect measuring. Although we provide all information to help you make the best measurements sizes for your shades, sometimes mistakes happen. Please notify us within 7 days if there is an issue with your shade. We will need you to send back the shade. Once we have received your shade, we will proceed with the replacement process. If the new remake is smaller than the original size, we will use the same shade to adjust to the new size. We will only insure if the shade is within a 10% marginal difference of the original size. If the new remake size is over 10%, please talk to one of our representatives for a better solution. In some cases, we can help absorb the cost or give you extra discounts on the newly remake shade. The outcome will differ between cases. The delivery fee to us will be handle by your side but the delivery back to you will be handled by us.
If you need measuring service, please contact us directly via chat or email. Our service representative will gladly help you on your windows decoration journey.