We warranty our shades for 12 months against manufacturing defect or faulty assembly. However, the warranty does not cover if its damage due to misuse or lack of maintenance. The warranty does not cover for wear and tear over time. Thai Shades fully inspects every set before it leaves our factory for size and specifications. However, if your shade was made not according to your specifications, we will gladly remake (According to your original sales order) and reship the corrected shade to you right away at no additional cost to you.
We advise you to inspect your product thoroughly upon receive as soon as possible to check for damages. Damages or missing parts due to shipping must be reported no more than 5 days of receival of product. Please email us at firstname.lastname@example.org
Please send us an email at email@example.com with photos or videos of your faulty product. Please also provide written description of the problem or defect. We will review the claim within 1 week timeframe. Once we have decided your claim is valid. We will immediately send the replacement component or the whole product. In some cases, we will also need you to send the defected product back to our office for inspection. This will help us improve our product and process to better serve you again. Shipping cost will be covered by us.